Frequently Asked Questions

Zap has served the Sacramento region since 1976. 2026 is our 50th year.

Our office is at 7233 26th St, Rio Linda, CA 95673. In-person visits are by appointment only, so please call first.

Monday to Friday, 8 AM to 5 PM. You can send a message through the website any time, and we will reply during office hours.

Call (916) 999-9747, email office@zappest.com, or use the contact form.

No. Zap does not do wildlife control. We handle insects, spiders, termites, and rats and mice, but not animals like raccoons, opossums, skunks, squirrels or birds.

Greater Sacramento and Northern California, including Sacramento, Roseville, Elk Grove, Folsom, Davis, Stockton, Napa and many more cities. See our service areas page for the full list.

Yes. We treat both. Subterranean termites come up from the soil, so treatment focuses on the soil and entry points. Drywood termites live in the wood, so treatment is either local to the infested wood or a whole-structure fumigation, depending on how far they have spread.

Mud tubes on the foundation or walls usually point to subterranean termites. Small piles of hard, seed-shaped pellets near wood usually point to drywood termites. An inspection confirms which type you have and where the activity is.

No. If the activity is limited and the wood can be reached, a local treatment may be enough. Fumigation is recommended when colonies are spread through areas that cannot be reached. We explain the reasons for our recommendation after the inspection.

Yes. People, pets and plants must stay out of the structure while it is under the tent and until it has been tested and cleared for re-entry.

Before your fumigation, we send a full prep sheet that walks you through everything step by step. Our team is with you the whole way to answer any questions.

They are tiny, hard, six-sided pellets, about the size of a grain of sand, in colors from tan to dark brown. They often collect in small piles below infested wood.

Mud tubes are small tunnels made of soil and saliva that subterranean termites build to travel from the ground to wood while staying protected from dry air.

We deliver the WDO report within 24 hours of the inspection, so your escrow can keep moving.

Section 1 lists active infestation or infection and the damage it caused. Section 2 lists conditions likely to lead to infestation or infection if not corrected, such as leaks or wood touching soil.

Yes. California WDO reports are filed with the Structural Pest Control Board.

Yes. Zap does every repair it recommends on its WDO reports, including termite treatment, fumigation and wood repair. Ask about the specific items on your report when you call.

Yes. Zap does every repair it recommends on its WDO reports, including termite treatment, fumigation, wood repair and dry rot repair, and then issues the completion notice.

We do both. We remove the rodents that are inside, and we seal the entry points we find to help keep rats and mice out. Sealing is what helps prevent new rodents from moving in.

No. Zap does not do wildlife control. We handle rats and mice. If you are not sure what is in your attic, call us and describe what you are seeing.

General pest service covers common household pests such as ants, spiders, cockroaches, silverfish, earwigs, crickets and pillbugs. Termites, bed bugs and rodents are handled as their own services.

Yes. Recurring service is available for homes and businesses. Call (916) 999-9747 to talk about what fits your property.

Recurring customers can use our customer portal at zappest.pestconnect.com to manage their service. You can also call the office Monday to Friday, 8 AM to 5 PM.

We treat flies for commercial customers, such as restaurants and other businesses.

Low, dark, undisturbed spots: garage corners, meter and sprinkler boxes, woodpiles, block walls, under outdoor furniture and inside stored pots.

Look for small dark spots, shed skins and eggs along mattress seams, the box spring and furniture joints, plus live flat, reddish brown bugs. Bites alone are not proof, so an inspection is the surest way to confirm.

No. Bed bugs travel in luggage, furniture and clothing, and they feed on people, not dirt or food scraps. Clean homes and nice hotels can both have them.

Bed bug eggs can hatch after the first treatment. Follow-up visits let us check the treated areas and treat any new activity before it builds back up.

Store-bought sprays usually only reach the roaches you see, and German cockroach eggs can hatch after a treatment. Treatment placed where they hide, with follow-up when needed, is more effective.

Yes. We provide pest service for restaurants and other food businesses, with a focus on cockroaches, rodents, ants and flies in kitchens, storage and dining areas.

Yes. We work with property managers on apartments, condos and commercial buildings, including common areas, individual units and exteriors.

Yes. Commercial properties can arrange special service hours. Call (916) 999-9747 to set them up.