I've been a customer of Zap since 2016, when I bought my house. Before owning my home, I'd been aware of Zap Pest Control since my folks have used them for years. And in my time with using Zap Pest Control, I have to say they've been excellent. Their rep shows up every other month, calls a day in advance to inform me that they intend on coming by the next day and provide a reasonable window when they will show up (a two-hour window, typically). Their rep (in my case, Jack) will ask if there have been any trouble spots around the home he should focus on. Then he gets right to work.